Duty of Candour Policy

About Our Service

Our clinic provides independent outpatient laser surgical procedures, and laser vaginal and face and body treatments to patients across the region. We are fully registered with and regulated by Healthcare Improvement Scotland.

Our Duty of Candour Statement

All health and social care services in Scotland have a legal duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and the organisation learns how to improve for the future.

An essential part of this duty is that we provide an annual report on how the duty of candour is implemented in our service.

Duty of Candour Incidents

During the reporting period from 1 October 2025 to 30 September 2026 zero (0) incidents occurred within our service that triggered the formal Organisational Duty of Candour procedure.

As a result, no formal reviews were required, and no unexpected or unintended outcomes meeting the statutory threshold were recorded.

Continuous Learning and Improvement

While no incidents triggered the duty of candour this year, our service remains fully committed to clinical governance, patient safety, and continuous learning.

During the past year, we have:

• Reviewed Policies: Regularly updated our internal health and safety, risk assessment, and incident reporting procedures.
• Staff Training: Ensured all staff members completed or refreshed their mandatory Duty of Candour training and health and safety training.
• Feedback Systems: Actively monitored routine patient feedback and minor clinical audits to proactively identify and mitigate potential risks.

Contact Details

For any questions regarding this report or our safety procedures, please contact:

• Name/Role: Amanda Pook – Registered Manager
• Contact: Contact Form
• Phone: 0141 2222 503